Our Commitment
Since 1899, crafters have depended on Herrschners to provide the best product values in the industry. It is our goal to make your product purchases completely satisfactory. If for any reason you are not completely satisfied with your order, you may exchange the merchandise or return it for a full refund within 6 months.

Returns & Exchanges
If you are dissatisfied in any way with your purchase, you may feel free to return it for a full refund or exchange within 6 months. Every Herrschners order will arrive with an itemized invoice. To return or exchange any or all of the items from your order, complete the return instructions on the backside of this invoice and either affix the return label or mail to:

Herrschners
c/o Returns Department
2800 Hoover Road
Stevens Point, WI 54481

Order Status/My Account
Our site provides an online account for all of our customers, titled 'My Account', that provides a summary of all your orders and personal information. This includes all past and present purchases, as well as the ability to edit your Address Book and change your email subscription preferences. This online account does not include any financial information and is not shared with any outside companies.

'Order Status' is a real-time look at all orders you have placed at herrschners.com. Found within the ''My Account' section, you can review your orders and track all individual packages associated with these orders.

International Orders
All orders shipped to addresses outside the United States and Canada are subject to the following conditions:

1. Your order must total a minimum of $50 (U.S. funds) for merchandise.
2. Actual shipping charges will be added and billed to your credit card after your order has been placed. This is due to the fact that we are required to ship 'by weight', which cannot occur until the products in your order are collected. Most International orders fall between $20 and $35 for shipping. Free shipping promotions are not available on orders shipping outside the contiguous United States.
3. A processing charge of $10.00 per order will be added.
4. It is your responsibility to pay all tariffs, duties and taxes.
5. Disney products cannot be ordered outside the U.S. and Canada.
6. DMC® floss and products are not available to order outside the U.S. and Canada.
7. All orders are subject to merchandise availability. No items will be back ordered.
8. At this time, we will not fulfill orders to the following countries, as we cannot insure package deliveries to: Mexico, Costa Rica, Laos, Thailand, Taiwan, Russia, Iraq, Iran and Nigeria.

You May:

1. Order directly from this website
2. Print and fax your order to 1-715-341-2250.
3. Print and mail your order to:

   Herrschners, Inc.
   2800 Hoover Road
   Stevens Point, WI  54481, USA

Canadian Orders
All orders are subject to merchandise availability. No items will be back ordered.
Please visit our Canadian sites!  www.Herrschners.ca and www.YarnSale.ca
Visit our retail store now in Canada!  Conveniently located on Highway 7 on the east side of Kitchener (only an hour’s drive from Toronto).

The store is located at:
1486 Victoria Street North Unit 5 Kitchener, Ontario N2B 3E2
Phone: 519-579-0314
Toll Free: 1-866-265-4648